Support

We’re here to help. Use the options below to get answers or get in touch.

In-app feedback

The best way to send feature ideas or report issues is from inside the app. Open Profile → Feedback to submit a feature request, report a bug, or send general feedback. We receive your message with app version and platform so we can respond effectively.

Email

For account, billing, or privacy questions, you can reach us by email. We’ll respond as soon as we can.

support@voicenoteslab.com

Privacy & legal

For privacy requests (e.g., data access or deletion) or legal inquiries, use the email above or the in-app feedback and mention “Privacy” or “Legal” in the subject so we can route it correctly.

Frequently asked questions

How do I delete my account or data? You can delete individual notes from the note detail screen. For full account and data deletion, contact us via the Support email or in-app feedback and we’ll process your request in line with our Privacy Policy.

Why isn’t transcription or AI working? Ensure you have a stable internet connection and that you’ve granted microphone permission. If you’re on a premium trial or subscription, check that it’s active. If the issue continues, report it via Profile → Feedback so we can investigate.

How do I cancel my subscription? Subscriptions are managed by the App Store or Google Play. Use your device’s subscription settings (e.g., Settings → [Your Name] → Subscriptions on iOS, or Play Store → Subscriptions on Android) to cancel or change your plan.